Frequently Asked Questions

Does Njord Player support 360 degree-type video?

Yes, 360 degree video is supported since Njord Player version 2.3.0. For more details, see Video Support.

Do you have a suggestion for a dictaphone, preferably with GPS for time stamping?

Phones (e.g. the iPhone Voice Recorder app) work great as a dictaphone because the timestamps are usually accurate with no effort required.

Other dictaphones work too, but you might have to set the time each morning for it to be accurate.

In any case, it helps to do an audible time countdown at the beginning of the recording, so you can verify the correctness of the recorded timestamp after you load the file in Njord Player.

How do I switch off the dual view in the main window?

From the menu, select View - Window Layout - Single View.

Load a video and make sure its timestamp is adjusted properly (to ensure synchronization with your data). In the media list, select the desired video and click "Export".

Does Njord Player run on iPad?

The original Njord Player app does not run on iPad. It runs on Windows and Mac. Find the right download link for your platform on our Njord Player page.

You can try Njord Web Player which runs in any browser, including the iPad's. It does not offer all capabilities of the Njord Player app yet.

I am moving video files off of my laptop onto a hard-drive (running out of space). Does this mean that Njord Player is now looking in the wrong place for the files? Do I have to re-import the media again?

We suggest to keep the Njord Player file (.sail2) in the same folder as your video. E.g., one folder per day usually works great. You can have sub-folders for video, but everything should be in the same top folder. You can then move that entire folder around and it's not going to be a problem for Njord Player.

My HEVC/H.265 video won't play in Njord Player

HEVC playback requires a compatible GPU — see the hardware list in Loading Media. If your machine doesn't meet the requirement, open the same session in Njord Web Player using Chrome, Edge, or Safari, which typically has better OS-level HEVC support.

My video and data are off by several hours — timezone issue?

This is almost always a timezone mismatch. Work through these steps:

Make sure you load your boat log data before adding video — GPS-based timestamps in the log data set the event timezone automatically.
In the media list, select the affected video files and check the Time Zone field — set it to the timezone where you were sailing.
If the event timezone itself is wrong (e.g. after downloading from Analytics), check the Event Timezone setting in the Data pane and correct it before re-adding video.

My GoPro video is off by a few minutes — how do I fix it?

If your GoPro had GPS enabled, Player selects the GPS-based timestamp automatically and alignment should be accurate. If GPS was off, the GoPro clock must have been set correctly before sailing — select QuickTime Time Code = Start of video as the Time Source and use the Precise Time Adjustment steps to fine-tune.

Njord Player seems to have a bug — what should I do?

First, make sure you are running the latest version of Njord Player — many issues are resolved in recent releases. Download the latest from sailnjord.com/player.

If the issue persists, try switching to Online Mode via the Njord Player menu → Use online version (then press Ctrl/Cmd-R to reload). Online Mode always runs the latest code and is the fastest way to access fixes that haven't yet shipped in a bundled release. The title bar will change from "Bundled" to "Online" to confirm the switch.

If neither helps, contact support at sailnjord.com/support.

Njord User Guide